General terms and conditions of sale
PREAMBLE
These General Terms and Conditions of Sale apply to all commercial operations concerning the products offered for sale by OOLLIN on its OOLLIN website, to the exclusion of all other conditions (unless expressly waived in writing and approved by both parties). The mere fact of placing an order via the OOLLIN website entails acceptance of the general terms and conditions reproduced below.
IDENTITY OF OOLLIN
Vinobilis sprl
Rue de la Presse 4
1000 Brussels
Belgium
Email: info@oollin.eu
Telephone number: +32 (0)476 422362
Belgian VAT number BE 0462.221.925
NOTIONS
The terms used in these terms and conditions or on the OOLLIN website should be understood as follows:
OOLLIN: the OOLLIN website on which the products are presented and sold to clients. All domains (.be, .fr, .eu, .com,…) and related URLs are included under the name OOLLIN.
ACCEPTANCE OF THE CONDITIONS
The client acknowledges having read these general terms and conditions of sale and, by placing the order, expressly declares that he/she accepts them without reservation. Validation of the order implies acceptance of the general terms and conditions of sale.
SUBJECT
OOLLIN offers the Products for sale online (Article 6). The Client connects to the Website and, by filling his shopping basket, places an order for the products he has chosen while browsing the Website (Article 6). The products purchased are paid for online by means of one of the solutions proposed on the Website (Article 7). OOLLIN confirms acceptance of the order by e-mail and the products are delivered to the client within a specified period of time (article 6).
PRODUCTS
Only the products offered on the OOLLIN website are available for sale to the client.
ORDER
All information provided by the client when entering the data inherent in his/her order is binding on the client. OOLLIN may not under any circumstances be held liable for any errors made by the client in the wording of the order recipient’s details (delivery address, billing address in particular) and for any delays in delivery or the impossibility of delivering the products ordered that such errors may cause.
The automatic recording systems are proof of the nature, content and date of the order.
Upon receipt of its order request, OOLLIN shall confirm the acceptance of the order to the Client by sending a confirmation message to the e-mail address that the Client provided when registering its order. The sale shall only be concluded as of the sending of said order confirmation.
In general and without any necessary justification, OOLLIN reserves the right to refuse or cancel any order from a client, in particular in the event of a problem with the payment of the order concerned or a dispute relating to the payment of a previous order.
If the product ordered is not or no longer available immediately, OOLLIN shall inform the Client of the delivery time by email. If the client is not satisfied with the delivery time given, he or she may choose to modify or cancel the order.
Only legally capable persons may place an order.
DELIVERY
After confirmation of the order and acceptance of payment by the organization responsible for the transaction, OOLLIN undertakes to send the ordered products to the client at the delivery address indicated within a period of generally between 1 and 3 working days depending on the destination. All details concerning delivery times are available on the OOLLIN website.
By placing an order, the client undertakes to pay, upon receipt of the goods, all present and future taxes, duties and other charges due in respect of the delivery of the products ordered. OOLLIN shall not be held jointly and severally liable in this regard.
Delivery is made by BPost or Mondialrelay for all countries mentioned on the OOLLIN website. The delivery rates are available on the OOLLIN website.
Upon receipt of the products ordered, the client or recipient must check the good condition of the product delivered and take note of its conditions of use as set out in the instructions for use provided to him. In the event that one or more of the products ordered are missing or damaged, it is recommended that the client or recipient formulate the necessary reservations to the carrier at the time of delivery and/or contact us via the contact form on the OOLLIN page.
If a parcel is not received despite several visits by the carrier (maximum three visits), it is returned to OOLLIN and the recipient is notified by e-mail. An additional delivery may be requested by the purchaser and he/she shall bear the costs thereof (even if the first shipment was made free of charge).
Clients or recipients of the products shall refrain from any partial or total resale of the products purchased.
COMPLAINTS
In order to avoid any risk of infringement of the consumer’s rights, it is recommended that complaints relating to the performance of the contract, such as any visible and/or qualitative defect in an item or other failure to deliver, be reported to OOLLIN as soon as possible, described as clearly and comprehensively as possible. It is advisable that these complaints be communicated to us via the contact form on the OOLLIN website or by email (info@oollin.eu) with acknowledgement of receipt.
Complaints submitted to OOLLIN shall be answered within 14 days of receipt. If a claim requires a longer foreseeable processing time, OOLLIN shall send a response within the 14-day period by acknowledging receipt and giving an indication of the time at which the consumer can expect a more detailed response.
RETRACTION
In accordance with the legislation in force for distance selling (law of 21 December 2013), the client benefits from the right to renounce his/her purchase without penalty and without giving any reason. The right of withdrawal is applicable BEFORE the shipment of the package by OOLLIN. In order to submit this withdrawal request, the client must :
– either contact customer service via the contact page on the OOLLIN website
– or send his or her withdrawal request by e-mail to info@oollin.eu
The client has a period of 14 calendar days from receipt of the ordered products to return them to OOLLIN for exchange or reimbursement. In order to obtain a refund or exchange, the client must return the product(s) at his/her own expense (in accordance with Art. VI.51 § 1.) and under his/her responsibility to the following address OOLLIN, Rue de la Presse 4, 1000 Brussels (Belgium). If possible, it is preferable that the product(s) be in their original packaging, intact and possibly accompanied by a copy of the purchase invoice.
If the Products are returned to OOLLIN within the aforementioned conditions and timeframe, OOLLIN undertakes to reimburse the sums paid by the Client, free of charge. The shipping costs associated with the return of the Products shall not be reimbursed by OOLLIN (unless the error is attributable to the latter). The reimbursement shall be made within a maximum period of 14 days from the date of receipt of the goods by OOLLIN.
PRICE
The price indicated on the product sheets does not include transport costs.
The price indicated in the order confirmation is the final price expressed inclusive of all taxes and including VAT. This price includes the price of the products, the costs of handling, packaging and preservation of the products, and the costs of transport.
OOLLIN reserves the right to modify the price of the products at any time but the products shall be invoiced on the basis of the rates in force at the time the orders are recorded.
COMPLAINTS
In order to avoid any risk of infringement of the consumer’s rights, it is recommended that complaints relating to the performance of the contract, such as any visible and/or qualitative defect in an item or other failure to deliver, be reported to OOLLIN as soon as possible, described as clearly and comprehensively as possible. It is advisable that these complaints be communicated to us via the contact form on the OOLLIN website or by email (info@oollin.eu) with acknowledgement of receipt.
Complaints submitted to OOLLIN shall be answered within 14 days of receipt. If a claim requires a longer foreseeable processing time, OOLLIN shall send a response within the 14-day period by acknowledging receipt and giving an indication of the time at which the consumer can expect a more detailed response.
RETRACTION
In accordance with the legislation in force for distance selling (law of 21 December 2013), the client benefits from the right to renounce his/her purchase without penalty and without giving any reason. The right of withdrawal is applicable BEFORE the shipment of the package by OOLLIN. In order to submit this withdrawal request, the client must :
– either contact customer service via the contact page on the OOLLIN website
– or send his or her withdrawal request by e-mail to info@oollin.eu
The client has a period of 14 calendar days from receipt of the ordered products to return them to OOLLIN for exchange or reimbursement. In order to obtain a refund or exchange, the client must return the product(s) at his/her own expense (in accordance with Art. VI.51 § 1.) and under his/her responsibility to the following address OOLLIN, Rue de la Presse 4, 1000 Brussels (Belgium). If possible, it is preferable that the product(s) be in their original packaging, intact and possibly accompanied by a copy of the purchase invoice.
If the Products are returned to OOLLIN within the aforementioned conditions and timeframe, OOLLIN undertakes to reimburse the sums paid by the Client, free of charge. The shipping costs associated with the return of the Products shall not be reimbursed by OOLLIN (unless the error is attributable to the latter). The reimbursement shall be made within a maximum period of 14 days from the date of receipt of the goods by OOLLIN.
PRICE
The price indicated on the product sheets does not include transport costs.
The price indicated in the order confirmation is the final price expressed inclusive of all taxes and including VAT. This price includes the price of the products, the costs of handling, packaging and preservation of the products, and the costs of transport.
OOLLIN reserves the right to modify the price of the products at any time but the products shall be invoiced on the basis of the rates in force at the time the orders are recorded.
WARRANTY
All Products purchased from OOLLIN benefit from the legal warranty of Articles 1649 bis et seq. of the Civil Code, for any lack of conformity existing at the time of delivery of the Product, provided that the Client did not know or was not supposed to know of the defect at the time of conclusion of the contract and provided that this lack of conformity appears within a period of 2 years from delivery. The Client must inform OOLLIN in writing of its intention to invoke the legal warranty no later than 2 months from the date on which it discovered the defect. The cost of returning the non-conforming Product shall be borne by OOLLIN, provided that it is carried out via the services offered by OOLLIN to the Client, failing which the Client shall pay the difference if it decides to choose another more expensive service. Nevertheless, the client shall bear all risks relating to the loss of the product throughout the return operation. The return costs may be credited in the form of a voucher to be used on a future order or included in the eventual refund.
In no event shall OOLLIN be held liable for failure to comply with the regulatory and legislative provisions in force in the country of receipt. The possible liability of OOLLIN is exclusively limited to the value of the product in question, determined at the date of its sale.
The client may contact customer service by completing the form accessible on the OOLLIN website under the heading contact.
PERSONAL DATA
The collection of nominative information for the purposes of distance selling is compulsory, as this information is essential for the processing and delivery of orders. Failure to provide this information shall result in the non-validation of the order.
OOLLIN complies with the Belgian law of 8 December 1992 relating to the processing of personal data, revised by the law of 11 December 1998, which takes into account the European directives of 24 October 1995. This law provides that the company collecting personal data must have the consent of the person concerned, that the data must be accurate and that it must be collected for a precise, clear and legal purpose. Everyone must have access to their personal data and the right to have it amended. In accordance with the law, the processing of personal data relating to customers has been declared to the Commission for the Protection of Privacy. The client has a right of access, modification, rectification and deletion of the data concerning him/her, which he/she may exercise by contacting OOLLIN.
OOLLIN undertakes never to communicate the details of its clients to a third party.
The Client may consult and also modify its information at any time by email at info@oollin.eu or via the contact page on the website.
INTELLECTUAL PROPERTY
The texts, layouts, illustrations, photos, product sheets and other elements on this website are protected by copyright and, in general, by the principles of intellectual property law. The content of the OOLLIN website may not be copied. It may not be modified, placed on another site or published in any form without prior written authorization from OOLLIN. OOLLIN does not in any way and under no circumstances grant authorization to use their intellectual property.
DISPUTE AND APPLICABLE LAW
In the event of difficulties in the application of this Agreement, the Client and OOLLIN reserve the right to seek an amicable solution before taking any legal action. Failing this, only the courts of Brussels shall have jurisdiction, regardless of the place of delivery of the Products or the Client’s domicile.
Contracts and all legal relationships between the Client and OOLLIN are subject to Belgian law.
OOLLIN is not subject to any out-of-court complaint and dispute settlement procedure.
There is now an ODR (Online Dispute Resolution/RLL) platform for consumers and businesses to settle disputes between themselves, both national and cross-border, quickly and efficiently.
This platform will act as an arbitrator to propose a solution.
